How it works
We handle the hard parts of procurement so you can focus on the research. Here is exactly what happens when you work with us.
Submit your request
A list, BOM, screenshots, or rough description all work. We just need to know what you're looking for, quantity, and your constraints. If you have specific vendor preferences, include them.
We source and quote
Within 48 hours you get itemized pricing with sourcing notes. If an item is out of stock, we provide viable alternatives. Our quote includes all costs, including estimated shipping and import duties.
You approve and pay
We issue an invoice in CAD or USD. You can pay via e-transfer, wire, or credit card. Once payment is confirmed, the procurement cycle begins immediately.
We purchase and consolidate
Items are ordered and shipped to our London, Ontario warehouse. We manage multiple shipments from global vendors, batching them together to minimize your final shipping costs.
We ship to you
Your entire order is boxed, secured, and shipped to your final destination. We handle all customs documentation, and you receive a single tracking number for the consolidated package.
Frequently Asked Questions
What are your typical timelines?
Quotes take 48 hours. Procurement times depend entirely on the vendors you require. Domestic items can arrive within a week; international or backordered items may take weeks. We provide clear timeline estimates in your quote.
What are your payment terms?
We require payment upfront before placing orders with vendors. We accept CAD and USD via e-transfer, wire, or major credit cards (a 3% processing fee applies to credit card transactions).
What happens if an item is unavailable?
If a part is discontinued or backordered indefinitely, we will inform you and propose equivalent alternatives. If no alternative is suitable, we refund that portion of your invoice immediately.
Do you work with institutional purchase orders (POs)?
Generally, no. Our model is built for speed, which requires upfront payment. We are a solution for when institutional POs are too slow. We provide comprehensive receipts (with verification) that can be submitted for reimbursement.
What is your refund policy?
Because we source specific items on your behalf, we cannot accept returns for items you no longer want. If an item arrives defective from the manufacturer, we will assist you with the warranty or replacement process.
How do you handle customs and duties?
We manage all international customs clearance when items enter Canada. These estimated costs are built into your upfront quote, meaning no surprise bills from DHL or FedEx upon delivery.